Policy and Procedure (Deliberation, Verdict, and Accountability)

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The admin team meets once per week to review complaint details.

 

Both parties involved will be assigned a representative from the administrative team. This representative MUST NOT be the responding admin who performed the investigation.

 

The complete information will be presented by the responding admin. All information collected will be reviewed and then each member of the administrative team may provide feedback, opinions, and thoughts on the incident.

 

The team will then decide what needs to be addressed with both parties. This will include the setting of goals and a short message agreed upon by the administrative board that conveys to each party what they could improve upon and what the admin team will be watching for over the goal timeframe.

 

The representatives for each side will then reach out to the party for which they are responsible and explain the outcomes as well as expectations and goals for improvement in the future.

 

In future meetings, the admin team will review previous complaints to evaluate how each side is progressing with their goals and if an intervention is needed before an incident occurs.

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